BITCOIN WALLET HELP
Wallet trouble?
Find your next step.
Clear guidance for lost passwords, old backups and confusing wallet problems. Start with what you still have.
I forgot my wallet password
Separate an encrypted wallet password from an account login, device PIN or seed passphrase.
Read the guideMy seed or passphrase is not working
Check the wallet scheme, missing words and additional passphrase before changing your backup.
Read the guideI found an old wallet backup
Identify the original software and preserve the backup before attempting to open, convert or restore it.
Read the guideMy restored wallet shows no Bitcoin
Check the account, passphrase and transaction history before deciding that a recovery has failed.
Read the guideMy old phone or drive no longer works
Preserve the original device and identify surviving backups before attempting a repair or recovery.
Read the guideA payment is stuck—or I suspect a scam
Distinguish transaction confirmation from lost wallet access, and avoid promises to reverse confirmed payments.
Read the guideMAKE THE FIRST CONVERSATION USEFUL
What to include.
What to keep private.
Share the context
The wallet application, approximate creation date, backup type and the error you see.
Keep the secrets
Seed words, private keys, passwords and unrequested wallet attachments stay out of the first email.
HELP FROM KEYCHAINX
Tell us where you’re stuck.
Start with the wallet name, the backup you have and what went wrong.
Our guides link to wallet-project documentation. For hands-on BTCRecover practice, visit our related Gurnec field guide. Browse the reference list →