A payment is stuck—or I suspect a scam

Start with the transaction record

If you have a transaction ID, record it alongside the sending wallet, approximate time and the status shown in that wallet. “Sent” in one application is not the same evidence as a confirmed transaction on the Bitcoin network.

For an unconfirmed transaction, consult your wallet’s own fee-management instructions. Options depend on the transaction and wallet. Do not blindly resend the same payment or follow a stranger’s instructions to share your seed. Electrum’s FAQ includes guidance for its own fee and transaction behavior.

A confirmed payment is a different situation

Bitcoin does not provide a central support desk that can reverse a confirmed transfer. If you sent funds to a recipient or a custodial platform, contact that recipient or provider through a verified channel. Recovering access to your own wallet is not the same as recovering funds already sent elsewhere. See the Bitcoin.org FAQ.

Preserve evidence, not further promises

• Keep transaction IDs, receiving addresses and dated copies of the relevant messages.
• Verify a service’s contact details independently instead of using a link sent by the person who approached you.
• Do not send a seed phrase or private key to someone offering to “validate” or “synchronize” a wallet.
• Do not assume a claimed recovery result is real because a dashboard displays a balance.

KeychainX’s published service information distinguishes wallet-access recovery from scams and wrongly sent transfers. We do not advertise blockchain reversal or guaranteed recovery here. For wallet-access questions, use mail@keychainx.io; for a platform account issue, begin with that platform’s official support.